Frequently Asked Questions

Sprawa is a CRM built from the ground up for Polish agencies and lawyers handling foreigner legalization cases — residence permits (karta pobytu), work authorization, permanent residence, citizenship. We support both agencies serving dozens of clients in parallel and law firms handling appeals and administrative-court litigation. If you process at least a few dozen applications per month and feel that spreadsheets or Trello have stopped scaling, Sprawa is for you.

Spreadsheets do not know Polish statutory deadlines, cannot read a passport scan and will not warn you that a client is picking up a residence permit tomorrow. Asana and similar tools are designed for software projects, not for administrative proceedings. Sprawa ships with a pipeline that mirrors the real stages of proceedings before the voivode and the Head of the Office for Foreigners, Polish-document OCR, and automatic tracking of statutory deadlines (7 days to cure defects, 14 days to appeal).

Data is stored exclusively on servers within the European Union (Frankfurt, Germany). Sprawa acts as a processor under GDPR — we sign a data processing agreement with every agency. We apply encryption at rest and in transit, and backups are encrypted and held within the same jurisdiction. We never transfer data outside the EEA, and we do not use client data to train AI models.

Yes. Importing from Excel or Google Sheets is a standard flow: you upload the sheet, map columns to case fields, the system creates records. We also help with more complex migrations from existing CRMs. During beta our team runs the first import with you at no additional cost. Document scans can be uploaded in bulk and OCR will attach them to the right cases.

During closed beta, Sprawa is free — with no caps on cases, users or documents. Post-beta pricing has not been announced yet, but every agency that joins during beta will receive a 50% discount for the first year after pricing is introduced and a guarantee that prices will not rise for 12 months. The beta will run at least through the end of 2026.

The application is available in three languages: Polish, Russian and English. Every consultant in an agency can have their own interface language — useful for international teams. Notes and case comments can be written in any language. Official documents and correspondence with the voivode remain, of course, in Polish.